Terms of Service

1. Acceptance of Terms

By accessing or using the Engageo platform ("Service"), operated by Engageo ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your account.

You agree to notify us immediately if you become aware of any unauthorized use of your account. We are not liable for any loss arising from unauthorized use of your account.

3. Description of Services

Engageo provides a web-based platform for customer relationship management (CRM), email and SMS marketing, social media management, appointment scheduling, review management, and marketing automation. The specific features available to you depend on the plan you subscribe to.

We may update, change, or discontinue features of the Service at any time. We will provide reasonable notice of any material changes.

4. Payments and Billing

Paid plans are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your selected plan. Payments are processed through our third-party payment processor (Stripe).

All fees are exclusive of taxes. You are responsible for paying any applicable taxes. Prices are listed in US dollars unless otherwise stated.

We may change our pricing at any time. We will give you at least 30 days' notice before any price increase takes effect, and the new price will apply at the start of your next billing cycle.

5. Free Plan and Trials

We offer a free plan with limited features and usage. We also offer free trials of paid plans. At the end of a trial, your account will revert to the Free plan unless you subscribe to a paid plan.

We reserve the right to modify or discontinue free plans or trials at any time with reasonable notice.

6. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to your paid features until the end of that period.

We do not offer refunds for partial billing periods. If you believe you are entitled to a refund due to a Service issue, please contact our support team.

7. Your Content

You retain all rights to the content you upload, send, or store through the Service ("Your Content"). By using the Service, you grant us a limited license to host, store, and process Your Content solely for the purpose of providing the Service to you.

You are solely responsible for Your Content and for ensuring that it complies with all applicable laws, including but not limited to email marketing laws (CAN-SPAM, CASL), telecommunications regulations (TCPA), and data protection laws (GDPR, CCPA).

8. Acceptable Use

You agree not to use the Service to:

• Send unsolicited commercial messages (spam)
• Send messages to contacts who have not opted in or who have opted out
• Violate any applicable law or regulation
• Infringe on any third party's intellectual property rights
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Use the Service to harass, abuse, or harm others
• Scrape, mine, or extract data from the Service without our permission

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these terms.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by Engageo and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Our name, logo, and all related names, logos, product names, and service names are trademarks of Engageo. You may not use them without our prior written permission.

10. Privacy

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy. By using the Service, you agree to the collection and use of your information as described in the Privacy Policy.

11. Third-Party Services

The Service integrates with third-party platforms (such as social media platforms, email providers, and payment processors). Your use of these integrations is subject to the respective third party's terms of service and privacy policy. We are not responsible for the practices or content of third-party services.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Engageo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, resulting from your access to or use of (or inability to access or use) the Service.

Our total liability for any claim arising from or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant that any results obtained from the use of the Service will be accurate or reliable.

14. Indemnification

You agree to indemnify and hold harmless Engageo, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service or your violation of these Terms.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice before any material changes take effect, by posting the updated Terms on this page and updating the "Effective date" above.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

17. Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18. Contact Us

If you have any questions about these Terms, please contact us at:

Engageo
Email: [email protected]